Metaplanning Model Based in an Organizational Memory

When problems are present in production, equipment or the process which are critical for organizations, many management personnel and experts have to meet to propose a solution. Often, the solutions proposed don’t have the best results because of management influence on the opinions of the people at the meeting; the experts withhold and don’t use their valuable information, product of years of work. This model presents a way to obtain solutions for these kinds of problems in any organization. First, it is necessary to build an organizational memory where the experts register good problem solutions in a specific domain. In this way, when a new problem is presented, the model searches the desired goals in the organizational memory data base and compares them to the past actions registered as good solutions based on experience. If an action has been registered by the majority of the experts then this action will be part of the solution. This point of view is equivalent to a vote in a meeting to obtain agreement for a consensual solution. The metaplanning model was implemented with Visual FoxPro Software in a simple domain, to facilitate the understanding of the proposed solution. We did this because in an organization we don’t have the availability of confidential information from enterprises. However, it is easy to extrapolate the model behavior to any domain. Index Terms — metaplanning, decision rooms, decision support systems, agents, groupware.